Question 1

What does Targets cover?

Accepted Answer

Production, company sales, distributor operations, field sales, accounts, lead capture, HR and payroll, recruitment and projects. Every module is included in the price of a login.

Question 2

Who is it built for?

Accepted Answer

Companies that sell through distributors and field teams: consumer goods, beverages, tea, confectionery, personal care, chemicals and similar trades.

Question 3

Does it work without internet?

Accepted Answer

The mobile app stores the working day on the phone and uploads it when the signal returns.

Question 4

How is it priced?

Accepted Answer

Per login, per month. The more logins you have, the less each one costs. See Pricing.

Question 5

How long does it take to go live?

Accepted Answer

A first distributor can be live in about 45 days. Small teams can sign up and start the same day.

Question 6

We are a group with several companies. How does that work?

Accepted Answer

Each company has its own Targets account, with its own data, users and billing.

Question 7

What is the difference between primary and secondary sales in Targets?

Accepted Answer

Primary is what the company sells. Secondary is what the distributor sells to the market. Targets runs both and links them.

Question 8

Can distributors use it themselves?

Accepted Answer

Yes. Distributors log in to manage purchases, stock, deliveries, invoices and payments. The company controls their access.

Question 9

Can we start with field booking only?

Accepted Answer

Yes. Every module is included, so you switch on what you need and add the rest when you are ready.

Question 10

Does it handle van sales?

Accepted Answer

Yes. Load the van, sell on the spot, and unload what is left at the end of the day.

Question 11

Can orders need more than one approval?

Accepted Answer

Yes. Orders pass through verify and approve steps before dispatch.

Question 12

Can we upload orders in bulk?

Accepted Answer

Yes, from an Excel sheet.

Question 13

How are online sales recorded?

Accepted Answer

Through a dedicated e-commerce sales party. Marketplaces or individual online buyers are added as its customers, so online sales report as their own channel.

Question 14

Does the distributor see the invoice?

Accepted Answer

Yes. They receive the stock against it and it appears in their purchases.

Question 15

Does it post to accounts?

Accepted Answer

Yes. Primary sales and receipts post to the company's books, and the purchase posts to the distributor's books.

Question 16

Who decides what a distributor can see?

Accepted Answer

The company. Access is set per user, down to individual screens and buttons.

Question 17

Can a distributor have sub-distributors?

Accepted Answer

Yes. A sole distributor invoices the sub-distributor, and the sub-distributor receives the stock.

Question 18

Whose logo is on the secondary invoice?

Accepted Answer

The distributor's or the company's, as you choose. Printed and PDF invoices carry a small "Powered by Targets" footer.

Question 19

Do distributors keep their own accounts?

Accepted Answer

Yes. Each distributor has independent books, separate from the company's.

Question 20

Do distributor users count as logins?

Accepted Answer

Yes. Anyone who signs in with a username and password is a login. Users you create who never sign in are free.

Question 21

Which phones does it work on?

Accepted Answer

Android 7 and later, and iPhone.

Question 22

What happens if a rep has no signal all day?

Accepted Answer

Everything is saved on the phone and uploaded when the signal returns.

Question 23

Can a rep check in from home?

Accepted Answer

Check-in is compared with the location radius you set for that user. Attendance can also require a photo.

Question 24

Can we limit the discount a rep gives?

Accepted Answer

Yes. Set a ceiling per rep.

Question 25

Do delivery staff need a separate app?

Accepted Answer

No. The same app shows delivery and collection to users with that role.

Question 26

Can a visit with no sale be recorded?

Accepted Answer

Yes, with a reason, so coverage is measured even when nothing sells.

Question 27

In what order are discounts applied?

Accepted Answer

The four automatic levels first, then any manual discount on top.

Question 28

Can different distributors have different prices?

Accepted Answer

Yes.

Question 29

Can a rep change a price?

Accepted Answer

Only within the discount limit you give them.

Question 30

Is FBR integration available outside Pakistan?

Accepted Answer

No. It is specific to Pakistan. Tax settings for other countries are configured per company.

Question 31

Can our sales month run from the 24th to the 23rd?

Accepted Answer

Yes. Targets can run on any date range and carry the month name you choose.

Question 32

Do surveys work offline?

Accepted Answer

Yes. They are saved on the phone and uploaded later.

Question 33

Can a form require a photo or a location?

Accepted Answer

Yes. Any field can be made compulsory.

Question 34

Can we run a survey for one region only?

Accepted Answer

Yes. Forms are assigned to the users you choose.

Question 35

Are tertiary sales separate from distributor sales?

Accepted Answer

Yes. They are recorded and reported as their own type.

Question 36

Can a manager see other regions?

Accepted Answer

No. Managers see their own part of the hierarchy and below.

Question 37

Can reports be downloaded?

Accepted Answer

Yes, to Excel and CSV.

Question 38

How current is the data?

Accepted Answer

Reports show what has been uploaded from the field. Offline work appears when the phone next connects.

Question 39

Can we connect our own BI tool?

Accepted Answer

Yes. Targets provides a connection to its data warehouse for Power BI and other tools.

Question 40

What counts as a sale in the reports?

Accepted Answer

Delivered orders, less confirmed returns.

Question 41

Do we have to re-enter sales invoices?

Accepted Answer

No. Delivered sales, returns, discounts and receipts post from Sales & Distribution.

Question 42

Can a voucher be approved before it counts?

Accepted Answer

Yes. Vouchers move through prepared, checked and approved.

Question 43

Does each distributor get separate accounts?

Accepted Answer

Yes. Their books are independent of the company's and of each other.

Question 44

Can we start with opening balances?

Accepted Answer

Yes. Enter opening balances and continue from that date.

Question 45

Can reports be downloaded?

Accepted Answer

Yes, to Excel.

Question 46

Is tax handled?

Accepted Answer

GST collected on sales posts to its own payable account.

Question 47

Who is this for?

Accepted Answer

Company sales teams and executives who collect contacts at events, visits and meetings.

Question 48

Do we need a separate app?

Accepted Answer

No. It is a section of the Targets app, switched on from head office.

Question 49

Can we add contacts without a card?

Accepted Answer

Yes, by hand or by QR code.

Question 50

Is follow-up tracking included?

Accepted Answer

Follow-up calls, meetings and emails are coming soon. Contact capture and the shared list are live today.

Question 51

Is People a separate product?

Accepted Answer

No. It is a module of Targets and is included with every login.

Question 52

Do employees need a login?

Accepted Answer

Only those who sign in. A login is charged once a user has signed in for the first time. Staff who only need their payslip, leave, attendance and claims use a $2 self-service login.

Question 53

Can office and field staff have different attendance rules?

Accepted Answer

Yes. Rules follow the shift and the user.

Question 54

Does leave affect payroll?

Accepted Answer

Yes. Unpaid leave and absences flow into the payroll run.

Question 55

Are records ever deleted?

Accepted Answer

No. Records are deactivated, not erased, so history stays complete.

Question 56

When are incentives available?

Accepted Answer

From 15 October.

Question 57

Will the AI reject good candidates?

Accepted Answer

The score is advice with its reasons shown. People make the decision. Education is never used to mark a candidate down.

Question 58

Where do we post jobs?

Accepted Answer

Anywhere. Each job has its own apply link. Direct posting to job platforms is coming soon.

Question 59

Can we upload CVs we already have?

Accepted Answer

Yes, in bulk.

Question 60

Can we write our own questions?

Accepted Answer

Yes. Use the generated interview, edit it, or build your own.

Question 61

What happens after the candidate signs?

Accepted Answer

The hire moves into onboarding for documents, verification and access.

Question 62

Is Recruitment charged separately?

Accepted Answer

The module is included for every login. Its AI features use AI credits: one credit to score a CV, and 20 credits ($2) for each AI interview conducted and graded.

Question 63

Who can see a project?

Accepted Answer

Its owner, manager and members. Others cannot.

Question 64

Can tasks repeat?

Accepted Answer

Yes, on any schedule.

Every question, from every page.