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Targets

Refund Policy

Effective 15 October 2026. [Pending legal review: remove this line and the bracketed items once approved.]

This policy applies to purchases of the Targets platform made on targets.one. Enterprise customers are covered by their agreement where it differs.

Flex, month to month

Cancel at any time from your account page. The cancellation takes effect at the end of the month already paid, and there are no refunds for part of a month. You keep access until then.

Annual plans: Starter, Growth and Scale

  • First 14 days. If this is your first annual subscription and you cancel within 14 days of the first payment, we refund that payment in full, less any AI credits or maps lookups already used.
  • After 14 days. The agreement runs to the end of its term. The quarterly, six-monthly or yearly payments remain payable and payments already made are not refunded. You can stop the renewal by giving notice 30 days before the term ends.
  • Paid ahead. The same 14-day rule applies to the first purchase. After that, a six-monthly or yearly payment is not refunded for the remaining term.
  • Logins added during the term are billed as used and are not refunded once a billing month has started. Deactivate a user and the charge stops from the next month.

Credits

A pack of AI credits or maps lookups is refundable within 14 days of purchase if none of it has been used. Once any credit from a pack is used, the pack is not refundable. Credits expire 12 months after purchase and are not refunded on expiry. Free starter allowances have no cash value.

Moving between plans

Moving up a plan takes effect immediately and the difference is charged pro rata. Moving down takes effect at the next renewal of the term; no refund is made for the difference.

Mistakes and service failures

Duplicate charges, charges after a confirmed cancellation, and charges for logins that were deactivated before the billing month are refunded in full. If the service is unavailable for a sustained period through our fault, contact us and we will credit the time lost against your next invoice, or refund it if the account is closing.

How to ask

Write to [contact email] from the master user's address, quoting your client code. We answer within five business days. Refunds are returned to the original payment method through Stripe and normally appear within five to ten business days.

Consumer law

Targets is sold to businesses. Where the law of your country gives additional rights that cannot be excluded, those rights apply in addition to this policy.